Privacy Policy

1. Scope

This Privacy Policy applies to PictureMax.app websites, web applications, APIs, and related support channels. It covers personal data we process when you browse our pages, create an account, upload media, purchase credits or subscriptions, contact support, or report abuse.

2. Data We Collect

• Account data: email address, account ID, authentication provider, language, and basic profile settings.
• Transaction data: plan type, payment processor references, subscription status, invoices, and anti-fraud signals. We do not store full payment card numbers.
• Usage and device data: IP address, browser and device information, session events, error logs, feature usage metrics, and referral data.
• Media and prompts: files you upload, prompts or generation parameters, and outputs generated by our systems.
• Communications: messages you send to support, legal, abuse, or billing contacts.

3. How We Use Data

We process personal data to provide and secure the service, complete billing operations, prevent abuse, detect fraud, enforce platform rules, improve product reliability, and respond to legal requests. We may also use data to communicate account, policy, and service updates.

4. Legal Bases

Where applicable, our processing is based on one or more of these grounds: performance of a contract (service delivery and billing), legitimate interests (security and abuse prevention), consent (optional cookies or marketing where required), and legal obligations (financial records, law enforcement compliance).

5. Sharing of Data

We share data only with service providers that help operatePictureMax.app, such as hosting, analytics, fraud-prevention, customer support, and payment processors. We may disclose data when required by law or to protect rights, safety, and platform integrity.

6. Media Retention and Deletion

Uploaded assets and generated outputs are retained only for the period needed to provide your workflow, maintain account history, and operate abuse-prevention controls. We may keep limited backup copies for security and disaster recovery for a short additional period.

You can request deletion through your account settings or by contacting support.

7. Security

We use administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. No internet service is perfectly secure, but we continuously monitor and improve protections.

8. Cookies and Analytics

We use essential cookies and similar technologies to keep sessions active, remember preferences, and maintain security. We may also use analytics tools to understand performance and usage trends.

Marketing emails are opt-in only. You can manage preferences at Email Preferences and request opt-out via Unsubscribe.

9. Your Rights

You may request access, correction, export, or deletion of your data subject to applicable law. Contact us through the support form and we will respond within required timeframes.

10. Children's Privacy

PictureMax.app is not intended for individuals under 18. If you believe a minor has provided personal data, contact us and we will investigate and remove the information where appropriate.

11. Policy Updates

We may revise this Privacy Policy from time to time. Material updates will be posted on this page with a new “Last updated” date and may be communicated in-app or by email where required.

12. Contact

Privacy questions can be sent to [email protected].